Making a Purchase

Making a purchase could not be simpler, just add the item(s) you wish to buy by adding them to your 'shopping basket'. When you are done, click 'checkout' and choose which login option you would like to proceed with.

After you have either logged in to your existing account or set one up, then the different postage options available will then be listed. Choose the appropriate option and click continue where you can choose the payment option, if you choose 'Paypal / Debit & Credit cards, you will then be directed to paypal where you can either log in to your Paypal account if you have one or pay with your Debit or Credit Card. After paying please make sure you RETURN TO OUR SITE when instructed as there will be delays in processing your order. If you have forgotton your password for paypal, please then try to pay with your debit/credit with protx which is a very secure payment page.

Payments

• Paypal
• Paypal echeques - items will not be sent until the echeque has cleared which in some cases can take a couple of weeks, we will notify you if you pay this way.
• All major debit and credit cards are accepted (Visa, Mastercard, Delta, Switch, Solo, Visa Electron and Amex) Click on the paypal option to use this service, you do not have to have a paypal account setup to pay this way.
• Protx- a secure payment page where you can pay for your items with a debit/credit card
• Call with card details, i can take details over the phone for payment only- you will still need to process your order through the website.

Shipping and Handling

Free Postage (UK Only)

If you spend over £70 (website only) then your item(s) will be sent free of charge via a Courier. Simply choose the 'free postage' option when checking out. We will try and send the order with 24-48 hrs.

We ship to the UK ONLY.

Postage costs will be calculated when you checkout and you will be given the postage options available.

All items will be packaged with bubble wrap and any additional packaging necessary to reduce the chance of damage in transit. We only use new boxes and jiffy bags. A small charge is included in the postage cost to cover packaging and handling.

Delivery schedule.

Once payment has been received we will aim to dispatch your order via Royal Mail 1st Class within 24 hours for standard delivery where possible the same day.

Items should arrive within the following timescale, however we can not guarantee this on behalf of the Royal Mail, therefore please allow 28 days for delivery.

You must wait 15 working days before contacting us about a missing parcel, only after this time we can file a claim and send out a replacement order. Standard delivery only includes £32 insurance cover, so if you order is over £32 in value then we strongly reconmend you send your order with a courier which includes £100 insurance.

Uk Only

• Standard Delivery £2.49 for all orders under 500g  and £3.95 for all other orders- Uk flat rate 1-5 working days- All orders will be sent via 1st class royal mail- insurance upto £32 only.
• Special next day delivery £5.50 for all orders under 500g (royal mail) will arrive before 1pm (Monday to Friday only and requires a signature on delivery)
• Courier Next Day delivery £6.99 will arrive before 5.30pm next working day (mon-fri only and requires a signature) - UK mainland only
• Free shipping- For all orders over £70- all orders will be sent with a next day courier within 24-48hrs

Privacy policy

We at The Party Cake Shop respect our customers privacy and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it, you can also subscribe or unsubscribe at any time by logging in to your account.

The Merchant that we use is Paypal which automatically encrypts your confidential information in transit from your computer to ours using 'Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. We do not see any of your credit card information as this is dealt with directly by Paypal. We are Paypal verified (see logo on homepage) which means Paypal have checked our details to ensure we are who we say we are. Feel free to click on the logo to check this for yourselves.

Returns Policy

We at The Party Cake Shop are confident that you will be happy with your purchase(s) but if for any reason you wish to return an item we provide a 7 day period starting from the day after the item(s) are delivered in which you can return your purchase. You must notify a member of staff with your order number and item you wish to send back before returning it to us. All items must be returned in a saleable, Non- opened condition. No items which are edible or to be used to decorate a cake can be returned opened. Ie: cake kits. A refund will then be issued within 30 days.

Postage, packing and returns postage are direct costs and we regret that they cannot be refunded. (applicable only if the item isn't damaged or faulty)

If items are received damaged then we must be contacted within 48 hours of delivery to discuss what is wrong with the item(s). The damaged item(s) will need to be returned to us with all the original packing and parts. Postage costs incurred by the customer in order to send it back to us will be refunded. A replacement will then be sent out (subject to stock availability) or if not available then a refund will be given which will include the postage cost originally paid by the customer. Refunds will be issued within 30 days.

If the product is to be returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 7 days. This does not affect your statutory rights as a consumer.

Incorrectly ordered or unwanted goods
Must be returned within 7 days of the date of receipt to be eligible for a refund. Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. If the item(s) returned come in sealed packs, these must be unopened.

We cannot be held responsible for packages lost in transit that are returned to us. It is your responsibility to return the item(s) to us, we therefore recommend that you send the package by Recorded / Special Delivery.

VAT

All our prices are inclusive of VAT, each customer will receive a VAT invoice with their order.

Please contact us if you wish to return any items at Info@ThePartyCakeShop.co.uk